Refund and Exchange Policy

We thank you for choosing Roseyar and we are happy to serve you! In case you wish to return or exchange your purchased items, please read below:


  • Purchase items can be refunded or exchanged within 7 days from purchase date.

Product condition

  • Products must be sealed and in the original conditions in which they were received.
  • Upon return, all accessories, gifts and gift cards, packaging, and any other additional items received with the purchased product must be returned in their original packaging/condition.
  • Products that have been unsealed/unpacked and have a factory defect can be exchanged for the same item, provided that the customer returns the defected item(s) to Roseyar with an explanation and supporting evidence of the claimed defect.

Website purchases

  • Receiving the shipment from the shipping company is considered an acknowledgment by the customer that the shipment (product) is in good/acceptable condition.
  • The refund and exchange period is calculated from the shipment receipt date; the purchase bill must also be attached to the returned products.


  • In the event of a return or exchange, the customer must contact customer service to submit a refund and exchange request by mail or visit the nearest store. Items purchased online can only be returned via an email request. The specific refund and exchange policy will depend on from which sales point the item was purchased.
  • Customers have the option to return the value of their purchases or exchange them for another product.
  • For purchases made with credit cards or other online payment methods, the amount will be returned through the same method within fourteen (14) working days.

Exceptions and items not covered by the refund and exchange policy:

  • Damage caused by misuse/mishandling
  • Failure to return purchased products in its original condition/packaging

Privacy Disclaimer

  • Roseyar is not responsible for the leak of any customer data during the return or exchange process.
  • Roseyar is not responsible for any incorrectly provided customer information or data.
  • The customer is fully responsible for all personal data registered on the website.
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Roseyar Factory

We are the first factory that targets Saudi females specialized in the manufacturing of perfume and body care products.

What distinguishes us?

We are the first factory that relies on a workforce of Saudi females, devoted to the field of perfumes. Our workers are the best in providing these luxury products by following international and modern standards in manufacturing and packaging materials. And we have obtained the ISO 9001:2015 certificate for quality.